Frequently Asked Questions

frequently asked questions

If you are thinking about working with a Virtual Assistant, it is likely that you may have a few questions. I have listed below some of the questions that I have been asked which I hope you find helpful. If you have a question that is not covered, please use the contact form and I will be happy to answer.

What is a Virtual Assistant?

A Virtual Assistant is a business owner that provides administrative, technical and creative support to clients remotely.

Working with a Virtual Assistant enables business owners to focus on the important profit-making tasks, their clients and their business.

A Virtual Assistant can provide admin and social media support to businesses on an ad-hoc basis, working on a one-off project or on a more regular agreed basis.

Who works with a Virtual Assistant?

Business owners who are running their business and need to save time by delegating their admin tasks.

What does a Virtual Assistant do?

A Virtual Assistant can complete many of the tasks that a Personal Assistant or office administrator can do apart from making you a cup of tea!

Take a look at the Services page to see some of the tasks that I have helped businesses with.

Do I need a Virtual Assistant?

That is entirely up to you! Running a business is hard and there will be many tasks that you need to do that you don’t enjoy, want to do or have the time to complete.

A Virtual Assistant is also a business owner and will have an understanding of setting up and running a business. They will be able to deal with the admin tasks so you can concentrate on your business.

I only need a couple of hours support a month, is this possible?

Yes, of course, I have an hourly rate and retainer options available to suit your budget and requirements.

How do I know what tasks to delegate?

Spend some time over the next week making a note of the tasks that you complete each day. Identify the tasks that you need to do, those that you don’t enjoy doing and the tasks that someone else could do. You can also make a note of the time tasks take you to do and delegate those that are quite time-consuming. This will give you an idea of what tasks you could outsource.

If you are unsure about delegating a lot of tasks, you could start off by delegating a couple of tasks that will take an hour to complete and take it from there.

What if I ask you to do something that you don’t know how to do?

I am happy to research and learn how to do the task or use software to help support you and your business. If I am unable to assist you, I may know someone who can.

How do I send work to you?

You can send work requests to me by email to allow me to schedule and add to my own to-do list.

Paperwork and documents can be sent by email or shared in a folder in Dropbox, Google Drive or Trello.

How do you share files?

Word and Excel documents and PDFs can be emailed or shared in a folder in Google Drive or via Trello

What hours do you work?

Willow Social completes social media tasks Monday to Friday between 9:30 am and 4:30 pm.

What is the best way to get in contact?

You can complete the contact form, drop me an email or get in touch on social media. I aim to respond to enquiries and questions within 24 hours on working days.

What about confidentiality?

I am registered with the Information Commissioner’s Office: Reference No. ZA195498.  Your information and data will be treated in the strictest of confidence. Willow Social would be happy to sign a confidentiality or non-disclosure agreement if required.

What software do you use?

The software and programs that I regularly use are Microsoft Office: Word and Excel, Google Docs, Facebook, Twitter, Pinterest, Instagram, Hootsuite, Buffer, Trello, Canva, Asana, Toggl, LastPass and WordPress (for my own website).

I enjoy trying out new programs recommended by freelancers to help not only my business but clients too. I back up my documents on an external hard drive and can share files using Dropbox and Google Drive.

Do you provide a call answering service?

There are many call answering companies that provide this as a service. I would recommend finding one that meets your budget and requirements.

Do you work onsite?

I have worked onsite with local companies, however, I do prefer to work virtually. If you do need onsite support, it may be worth considering a temp agency as additional costs such as travel and petrol will apply therefore not making it cost-effective for you.

I would like some support, what do I do now?

Great! Get in touch via the contact form with details of the support you need help with it and we can take it from there.

I would like to become a Virtual Assistant, what do I do now?

There are a number of websites for startup Virtual Assistants. You can also find groups on Facebook set up to help new and established VAs.

I would recommend you do your due diligence and find a website, mentor or Facebook group that fits your requirements.